Shipping policy

We proudly offer Standard worldwide shipping via ePacket on All Product. Please note that we require 1 to 3 working days on average to fulfill your order before dispatching it. Rest assured we are doing everything in our power to get your order to you as soon as possible! Once your order is dispatched, depending on your country or region, the estimated delivery time is between 10 to 14 business days. Please consider any holidays that might impact delivery times. Please Note - During this COVID-19 time, Shipment rates have increased and delivery times have increased.  Allow an additional one to two weeks for delivery.  - Thank you
For back-ordered items:

If your order contains a  back-ordered item, we will ship any items we have available immediately and ship the items that are back-ordered immediately when we have them available. So if you ordered more than one item on a single order and receive only a part of your item don't worry, you will receive your other items shortly after.
Wrong address disclaimer:

It is the responsibility of the buyer to make sure that the shipping address entered is correct. We do our best to speed up processing and shipping time, so there is always a small window to correct an incorrect shipping address. Please contact us immediately at if you believe you have provided an incorrect shipping address.


By placing an order on torterine, you are responsible for the cost of return shipping back to torterine. Please refer to our Return Policy for further information on how to make a return.

Lost/Stolen Packages

torterine is not responsible for lost or stolen packages. If your tracking information states that your package was delivered to your address and you have not received it please report it to your respective shipping carrier at the information provided to you on our Tracking Page. If you have any further questions on how to do this please reach out to our customer support team at

We'll cover the shipping on all orders made worldwide.


If you don't love our products, send them back within 30 days for a full refund.


Pay securely through our 128-bit encrypted payment gateway.